1a. What is Dechef?

Dechef is a creative design firm that is dedicated to providing unlimited designs across various industries on a subscription basis. Our primary focus is on crafting stunning and unique designs, ranging from branding to digital graphics. We are committed to bringing your vision to life through our art and designs, offering fast, quick, and top-tier design solutions that cater to your needs.

1b. Where is Dechef Located?

We're proudly headquartered in the vibrant city of Ahmedabad, Gujarat, India.

1c. Whom Dechef caters its service to?

Dechef is for dreamers, innovators, and anyone who believes that great design can change the world. We're here to help businesses and individuals express their unique identity through captivating design. Whether it's a brand that needs a fresh look or a space that needs for transformation, we're here to make it happen.

1d. Which countries or locations does Dechef serve?

As a team, we draw inspiration from the rich culture and innovation that surrounds us. While our roots are in India, our designs have a global reach in the countries like USA, Australia, New Zealand UK, South Africa, Canada, European Countries like France, Spain, Italy, Belgium, and the Netherlands, and some Middle Eastern countries like Saudi Arabia, Kuwait, Qatar, Oman, and the United Arab Emirates and also Asian countries such as India, Philippines, Bangladesh, Sri Lanka, Singapore & Malaysia.

2a. What does your plan include?

Our plans are designed to offer flexibility and value. They include a dedicated designer, unlimited design requests, and quick turnaround times. We'll work closely with you to create designs that match your unique needs and style.

To know more about subscriptions, click here

2b. What is the timeline of my first draft?

Our timelines vary depending on the design plan you opt for, but we aim to get your first draft to you within 24 business hours. Rest assured, we work diligently to ensure a speedy turnaround without compromising on quality.

2c. How many times can I ask for revisions?

We want you to be absolutely satisfied with your design, so we offer unlimited revisions on all our projects. Your satisfaction is our top priority, and we're here to make sure your vision comes to life.

2d. In which format will I get my final files?

You'll receive your final design files in a variety of formats, including high-resolution PDF, PNG, JPEG, and On-demand Open Files (.CDR, .AI, .PSD) and Videos AVI files.

2e. If I’m not satisfied with the work, can I change the designer?

Your satisfaction is paramount. If you ever feel that the connection with your current designer isn't clicking, we'll gladly match you with another designer who better understands your vision and requirements. To change your designer, please write us an email stating your requirements on support@dechef.in with the necessary details to know you as our client.

2f. Can I add multiple team members to your platform?

Of course! More minds mean more ideas. You can add multiple team members to your Dechef account, allowing everyone to access and manage your design projects seamlessly. Teamwork makes the dream work!

2g. Can I switch between plans or upgrade at any time?

Yes, at Dechef, we understand that your design needs may evolve over time. That's why we offer the flexibility to switch between plans or upgrade whenever you find it necessary. We are committed to accommodating your changing requirements.

2h. Can we customize our plan according to our needs?

We are sorry but, we do not offer customization of our plans at Dechef. However, we have carefully designed our plans to cater to a wide range of design needs, ensuring that each plan provides comprehensive support and value for our clients. While we don't offer customized plans, our existing options are designed to be flexible and cover a broad spectrum of design services to meet your requirements.

2i. How do I create a design request in Dechef?

Creating a design request in Dechef is simple:

1. Log in to Client Panel from www.dechef.in
2. Click on "Create a Request" in onboarding or orders page
3. Provide a detailed description of your project, including your preferences and any specific instructions.
4. Upload any relevant files or references.
5. Submit your request, and our team of talented designers will get to work!

2j. Where Does Dechef Get Stock Photos, Videos, Animations, Fonts, Icons, and Elements From?

Dechef sources stock photos, videos, animations, fonts, icons, and elements from reputable and licensed libraries. We prioritize using resources from trusted platforms and creators to ensure the quality and legality of the assets we incorporate into your designs.

2k. How can I reduce revisions and provide feedback clearly for my team?

To reduce the need for revisions and facilitate clear feedback:

• Be specific: Clearly outline your expectations and preferences in your design request.
• Use references: Share examples of designs or styles you like to guide the team.
• Consolidate feedback: Gather feedback from stakeholders and provide it in a comprehensive manner to avoid multiple rounds of revisions.
• Communicate openly: Keep the lines of communication open with our design team to address any concerns or questions promptly.

2l. What types of video files can I have edited?

Dechef appreciates your interest in our services. However, it's important to note that we do not edit any kinds of videos. We want to ensure that our clients have the best experience and receive top-quality results, and there are some video content types that do not align with our expertise. If you have any questions or concerns about the compatibility of your video file format, please don't hesitate to reach out to our support team at support@dechef.in. We are here to assist you and provide guidance to ensure your needs are met effectively.

2m. What kind of designs can Dechef create?

Dechef offers a wide spectrum of design services, including but not limited to:

1. Logos and branding materials
2. Website and app design
3. Social media graphics
4. Marketing collateral (flyers, brochures, posters)
5. Illustrations and infographics
6. Motion Graphics
7. Packaging design

To see the complete list, please visit Design Categories

2n. What kind of designs Dechef doesn’t do?

Dechef does not create designs that promote hate speech, violence, discrimination, or any content that goes against our ethical guidelines. Additionally, we do not produce designs that infringe upon copyright or intellectual property rights. Please ensure your design requests comply with these principles.

If you have any more questions or need further assistance, feel free to contact our customer support team at support@dechef.in, who are here to help you with your design needs.

To see the complete list, please visit Design Categories

3a. Is there a free trial available to test your services before committing to a plan?

Absolutely! We offer a free trial with monthly and quarterly subscriptions so you can experience our services firsthand. It's a great way to see if Dechef is the right fit for your needs without any commitment.

3b. How is a free trial beneficial for me?

Our free trial allows you to experience the quality and speed of our design services. It's the perfect opportunity for you to see how Dechef can enhance your design needs without any risk.

3c. Which videos can I request during a trial? And which ones can’t I request?

During your Dechef trial, you can request a wide range of videos to meet your design needs. Whether it's promotional videos, social media clips, explainer videos, or any other video content, our team is here to assist you. However, please note that complex 3D animations or extremely lengthy videos might not be available during the trial, as they may require more time and resources. If you have specific video requests, feel free to discuss them with our team to see if they can be accommodated within the trial.

3d. Which graphics can I request during a trial? And which ones I can’t request?

Your Dechef trial allows you to request a broad spectrum of graphics, including logos, banners, social media posts, infographics, and much more. Our team is equipped to handle a wide array of design needs. However, exceptionally complex or highly specialized graphics may not be included in the trial due to their resource-intensive nature. If you have unique design requirements, we recommend discussing them with our team to determine their feasibility during the trial.

3e. How can I make the most of my trial?

To make the most of your Dechef trial, we suggest the following:

• Clearly define your design requirements: Provide detailed design briefs to help our team understand your vision.
• Utilize the communication channels: Stay in touch with our design experts to ensure your needs are met.
• Request a variety of designs: Experiment with different design projects to explore our capabilities.
• Provide feedback: Your input is valuable. Don't hesitate to provide feedback for revisions and improvements.
• Plan your projects: Prioritize design projects that align with your business goals for the trial period.

3f. How does the free trial work?

The Dechef free trial is designed to help you experience our unlimited graphic design services. During the trial, you have access to our design team for a set period of 7 days with monthly and quarterly subscriptions. You can request various design projects, including graphics and videos, within the trial's scope. Once you submit your design requests, our team will work on them and provide you with the finished designs. If you decide to continue with Dechef after the trial, you can choose a subscription plan that suits your needs. There is no obligation to continue after the trial, and you can cancel at any time. It's a risk-free opportunity to explore our design services and see if they align with your business requirements.

4a. What is the Dechef Affiliate Program?

Our Affiliate Program is an opportunity for you to partner with us and earn money and other rewards for referring clients to Dechef Design. It's a win-win for you and your network.

4b. How can I become a Dechef Affiliate?

Joining our Affiliate Program is easy. Simply visit our website and follow the steps outlined in our Affiliate Program section to get started. To know the details, please visit our affiliate program section.

4c. What benefits do I get from becoming an affiliate?

As a Dechef Affiliate, you'll earn 10% monthly commissions for every successful referral. You'll also gain access to marketing resources and support to help you succeed in your affiliate journey.

4d. How can I get paid as an affiliate?

The payment processes through the available payment gateways on a successful subscribe via your referral link.

4e. What are the CSR activities of Dechef?

Dechef is committed to CSR activities that focus on environmental sustainability, community engagement, and education initiatives. We believe in giving back to society and making a positive impact in the areas where we operate. To learn more, please visit CSR activities.

5a. How can I download the Dechef logo?

You can download our logo from Brand Assets.

5b. Can I make any changes to the logo?

We kindly ask that you use our logo as provided without altering it.

5c. What should I do if I notice someone using Dechef Design's brand assets incorrectly?

We appreciate your vigilance. Please reach out to our support team at support@dechef.in in case of such misconduct.

5d. What should I do if I suspect a breach of confidentiality at Dechef Design?

Your trust is vital to us. If you suspect a breach of confidentiality, please contact our designated security team immediately at support@dechef.in. We take data protection seriously and will investigate promptly.

6a. What’s unlimited?

“Unlimited Designs" is our way of saying that creativity knows no bounds. It means we're not confined to a specific style or template. We customize every design to fit your vision. From minimalistic elegance to bold and eclectic, we adapt to your needs, ensuring your design is as unique as you are. It also means that we don’t put the limit on the number of design requests you can add.

6b. What are all the services Dechef provides?

Dechef offers a wide range of design services, including logo design, marketing materials, social media graphics, web banner designs, and more. To know in details about our services, click here

6c. What kind of design projects does Dechef handle?

We handle a diverse array of design projects, from business cards to full branding packages. Whether you're a small business, a start-up, or an established company, we're here to elevate your visual identity.

7a. Are there any additional costs or hidden fees in your pricing plans?

We believe in transparency. There are no hidden fees in our pricing plans. What you see is what you get, and we strive to keep our pricing simple and straightforward.

7b. Which method of payment can I use?

At Dechef, we want to make your experience as seamless as possible, which is why we offer a variety of payment methods and accept multiple currencies to accommodate our diverse clientele. Here's how you can pay for our services:

Payment Methods:

1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and more. Our secure payment gateway ensures your financial data is protected.
2. Apple Pay: You can make payments conveniently using Apple Pay, a secure and efficient mobile payment method available on Apple devices.
3. Google Pay: For Android users, we also offer the option to pay with Google Pay, making transactions easy and secure.

7c. Am I in a long-term contract with you?

Dechef does not require you to commit to a long-term contract. Our services are flexible, and you can subscribe on a weekly/monthly/quarterly basis.

7d. What does my billing cycle look like and when will I be billed?

Your billing cycle with Dechef typically starts on the day you initially subscribe. You will be billed on basis from that date.

7e. How hard is it to cancel the subscription?

Cancelling your subscription with Dechef is easy and hassle-free. You can do it directly through your account settings. Cancellation may incur 5% convenience charge on the amount paid.

7f. Can I pause my account if I don't have a lot of requests to make?

We truly apologize for any inconvenience, but unfortunately, you will not be able to pause your plan in between, even if you don't have a lot of requests to make.

7g. Can I get a refund if I haven't used my account recently?

Dechef offers a 7-day free trial period and above that 7-day money-back guarantee on a monthly and quarterly subscriptions. During this customer satisfaction period, you can request a refund if you haven't utilized our services. Please refer to our refund policy for specific details.

7h. Do you have different tiers of service?

At Dechef, we believe in simplicity and flexibility when it comes to our subscription plans. Below are Dechef's subscription plans:

Let's break it down:

1. Graphics Subscription Plans:

• Weekly: Ideal for short-term projects or to try our services.
• Monthly: Perfect for ongoing design needs and consistent branding.
• Quarterly: Great for long-term projects and significant cost savings.

With a Dechef Graphics subscription, you get access to a wide range of design services, including custom illustrations, landing pages, GIFs, and much more. There are no additional premiums or hidden fees for these services; everything is included in your flat monthly fee.

2. Graphics and Video Subscription Plans:

• Weekly: Suitable for short-term projects that require both graphics and videos.
• Monthly: Perfect for ongoing design and video production needs.
• Quarterly: Excellent for long-term projects that demand a combination of graphics and videos.

With a Dechef Graphics + Videos subscription, you have access to a comprehensive package that covers both custom design and motion graphics services. Just like our Graphics subscription, there are no extra fees for custom design and motion; it's all included in your monthly fee.

To get started, we encourage you to begin with a free trial. During the trial period, you can invite as many team members as you need to collaborate and make design requests. This way, you can experience our services firsthand and see how Dechef can transform your design and marketing efforts.

No matter which subscription plan you choose, we're committed to providing you with top-notch design and video services, all conveniently bundled into a single, transparent, and hassle-free flat fee. So, go ahead and select the plan that aligns with your needs, and let Dechef take your creative endeavors to the next level.

7i. How to Find Your Invoices?

You can easily find your invoices by logging into your Dechef account and navigating to the 'Invoices' page in Billing section. There, you'll find a record of all your billing history.

7j. How to Sign in to Your Account?

To sign in to your Dechef account, visit our website www.dechef.in and log in via “Client Panel” button

7k. How to Manage Your Payment Method?

Navigate to Onboardings Section and “Go to Payment Settings” under Manage Billings and here you can manage your payment methods.

7l. How to Update Your Billing Information?

Navigate to Profile and update your billing address, contact details and save your changes and you are ready to go.

7m. How to Update Your Account Information?

Navigate to Profile and here you can update anything as you like. Kudos!

7n. What Languages Do Dechef Support?

Dechef exclusively offers support in only English language to meet the requirements of our diverse clientele. Please contact our customer support to inquire about language availability for your specific design needs.

7o. How to Sign up for Dechef?

Pick a suitable plan for yourself and start your Free Trial. It’s that simple!

Welcome to Dechef and now we are going to show you how you can sign up with us. Follow the below steps while having your coffee.

1. Open Dechef’s Website - https://dechef.in
2. Go to the Pricing Page or you can also click on the FREE TRIAL button on our homepage.
3. Select the best plan of your choice and get started with that.
4. Create an account.
5. Submit your first request.

Congratulations, you are officially signed up and onboarded with Dechef.

7p. Customer Satisfaction Period (money back guarantee)

At Dechef, we deeply value our customers, and their satisfaction with our services is of utmost priority to us. To demonstrate our commitment to your happiness, we offer a 7-day money-back guarantee with all our monthly and quarterly plans. This customer satisfaction period allows you to thoroughly evaluate our services. If, for any reason, you find yourself unsatisfied with our work during this time, you are eligible to cancel the subscription. Your happiness and peace of mind are our top priorities at Dechef, and we are dedicated to ensuring that you have a positive experience with our services.

8a. What should I do if the link to sign up isn't working?

If you're experiencing issues with our sign-up link, please contact our customer support team at support@dechef.in. They will assist you in resolving the issue and getting you signed up promptly.

8b. Tell me more about your team. Where are they located?

At Dechef Design, our team is the heart and soul of our creative endeavors. We believe that our team's dedication, expertise, and collaborative spirit are the driving forces behind our ability to deliver top-notch design solutions to our clients. Each team member plays a crucial role in our mission to bring innovative and artistic design concepts to life. We are located at our office in Ahmedabad, Gujarat, which is situated at the following address:

Dechef Design

017, SHIVALIK SHILP 2, Near KESHAVBAUG PARTY PLOT, Opposite ITC NARMADA HOTEL, Satellite, Ahmedabad, Gujarat 380015

8c. My business is rapidly expanding. Can you keep up?

Absolutely! Dechef is well-equipped to handle businesses of all sizes, including rapidly expanding ones. We can scale our services to meet your growing design needs, ensuring your brand stays visually appealing as your business expands.

8d. What are Dechef’s business hours?

Dechef's business hours are based on Indian Standard Time (IST). The typical operating hours for Dechef would be as follows:

Monday to Friday: 10:00 AM to 6:00 PM IST

Please note that these hours may vary depending on holidays or special circumstances.

8e. I have a really time-sensitive request. What do I do?

For time-sensitive requests, please write it to us on support@dechef.in with your order id and as much as you can explain us in a better way.

8f. How many requests can I submit at a time?

You can submit unlimited design requests as you need. There are no strict limitations on the number of requests you can make simultaneously.

8g. What details should my design request include?

A comprehensive design request should include project specifications, brand guidelines (if any), preferred style, dimensions, and any specific content or text. The more details you provide, the better we can align with your vision.

8h. How do I submit and manage my requests?

You can easily submit and manage your requests through our online platform. Once you're a registered user, you can log in and use our intuitive interface to create, track, and manage your design requests.

8i. How many brands can I submit requests for?

You can submit requests for multiple brands or projects. Each brand/project can be managed separately, allowing you to maintain distinct visual identities for different endeavors.

8j. How do I get revisions done?

Revisions are included in our design services. After receiving an initial design draft, you can provide feedback and request revisions until you're satisfied with the final result.

8k. Is there a contract I have to sign?

Dechef typically works on a subscription-based model, and a service agreement will outline the terms of our partnership. You can review and sign the agreement to get started.

8l. Do you use design templates?

While we have a vast library of design resources, we prioritize creating custom designs tailored to your brand's unique needs. We do not rely solely on templates.

8m. Can I resell any of the designs Dechef has created for me?

If you want to sell any designs created by your Dechef Team, just let our team know when you request the design. They will make sure the design is entirely yours to sell. For other designs you'll use for yourself and not sell, our team will either make them from scratch or use stock elements and photos, making sure you have the right licenses for them. If you provide materials that aren't licensed, we won't be responsible for any rights issues in the final design.

8n. Keeping Things Confidential

Dechef takes client confidentiality seriously. We have strict policies in place to ensure the privacy and security of your design projects. Rest assured, your information is safe with us.

8o. Who owns the rights to the designs created by Dechef?

Typically, the rights to the designs belong to you, the client. Once the design is complete and payment is made, you have full ownership and can use the designs as you see fit.

8p. What should I do if my team is having trouble understanding my ideas?

If there's a disconnect between your vision and the initial design drafts, don't worry. We encourage open communication. Provide detailed feedback, and examples, or request a direct consultation with our design team to clarify and align on your vision. We're here to ensure your designs meet your expectations.

9a. How to Give Design Revisions?

At Dechef, we're all about fine-tuning your designs until they're perfect for you. Giving design revisions is a breeze, and here's how to go about it:

Follow these steps to give design revisions:

1. Access Orders:
   • Go to the "Orders" tab.
2. Select Order are under “In Review":
   • Within the "Orders" tab, locate the list of order IDs.
   • Select the specific order ID that is "In Review" status.
3. Navigate to Order Details:
   • Open & scroll down to access the order details.
4. Add Revisions:
   • At the bottom of the order details, you will find a message box.
   • Add all necessary design revisions within message box.
5. Send Revisions:
   • Once you've added the revisions, click the "Send Message" button to send the revisions for review for particular order.

By following the above steps, you can easily provide your design revisions.

9b. How to be successful with Dechef?

To succeed with Dechef, you can collaborate closely with our exceptional design team and explore our lucrative affiliate program, where you can earn 10% commission monthly on every client that you get us onboard with.

9c. How to Create the Perfect Brief

Creating the Perfect Brief with Dechef.

At Dechef, we understand that a well-crafted brief is the secret sauce to a successful design project. It's the roadmap that guides our designers to bring your vision to life. Here's how you can create the perfect brief:

1. Be Clear on Your Objectives: Start by defining your project's goals and objectives. What do you want to achieve with this design? Whether it's building brand awareness, promoting a product, or sharing information, a clear objective sets the stage.

2. Know Your Audience: Understanding your target audience is crucial. Who are you trying to reach? What are their preferences and pain points? The more we know about your audience, the better we can tailor the design to resonate with them.

3. Share Your Brand Identity: If you have brand guidelines, share them with us. Consistency is key in branding, and we want to ensure your design aligns perfectly with your brand's identity.

4. Provide examples: Visual aids can be incredibly helpful. Share any examples or references that capture the style or elements you have in mind. It gives us a better sense of your vision.

5. Set the Tone: Describe the tone and mood you want the design to convey. Whether it's playful, professional, or somewhere in between, this insight guides our creative process.

6. Specify Technical Details: If you have specific size requirements, color preferences, or file formats in mind, include them in the brief. These technical details help us deliver exactly what you need.

7. Outline deliverables: Clearly list what you expect as deliverables. Is it a single design, a set of social media graphics, or an entire branding package? The more specific, the better.

8. Mention Deadlines: Let us know your preferred timeline. Whether it's a tight deadline or a more relaxed pace, understanding your timeframe helps us manage expectations.

9. Open Communication: Don't hesitate to ask questions or seek clarification. We're here to collaborate and make your vision a reality. Communication is key to a successful partnership.

Remember, the more detailed and comprehensive your brief, the smoother the design process. At Dechef, we're excited to transform your ideas into stunning designs, and a well-crafted brief is our starting point on this creative journey.

10a. I've noticed a bug in Dechef’s website or services. How can I report it?

We appreciate your vigilance in helping us maintain the quality of our services. To report a bug or any technical issue you've encountered on our website or with our design services, please email our support team at support@dechef.in. Be sure to provide as much detail as possible, including the steps to reproduce the issue and any screenshots, if applicable. Your feedback is invaluable in helping us improve our design offerings.

10b. Give Us Feedback

We highly value your feedback as it plays a crucial role in our continuous improvement. If you have any suggestions, comments, or feedback related to our design work, website, or services, please don't hesitate to share your thoughts with us. You can share your feedback on our Reviews page

10c. Contact Us

If you need to get in touch with us for any inquiries, collaboration opportunities, or general questions, you can reach out to our team at Contact Us. We are always here to assist you and discuss any design-related matters. Feel free to connect with us, and we will respond promptly.

10d. Leave Us a Review

If you've had a positive experience with Dechef and would like to share your thoughts with others, we would greatly appreciate it if you could leave us a review. You can leave a review on platforms like Google Reviews, or on our website.