Job Overview

  • Date Posted:

    04-07-2025
  • Location:

    Kharadi, Pune, Maharashtra 411014
  • Jobs Type:

    full time
  • Salary:

    25,000 CTC to ₹35,000 CTC
  • No. of Vacancies :

    10
  • Experience:

    0-5 Years
  • Skills:

    Excellent comms in both English and Hindi No MTI or RTI grammatical or pronunciation errors
  • Qualification :

    Graduate from any field

Full description

We are looking for Customer Service Associate (CSA) .They are the primary point of contact for assigned customers, guiding them through onboarding, providing ongoing support, and building strong relationships to foster customer retention and business growth. 
 

Responsibilities for Customer Service Associate

  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  • Assist clients by demonstrating the use of goods and programs and answering any questions they may have
  • Participate in training opportunities provided by the organization or by outside entities
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • Graduate from any field
  • Excellent problem-solving and conflict-resolution abilities.
  • Proven ability to build and maintain strong customer relationships.
  • Experience in customer support, onboarding, or related roles