Full description

We are hiring for Customer Relationship Executive (CRE).hey act as the primary point of contact for clients, managing inquiries, resolving issues, and gathering feedback to improve service. 
 

Key Responsibilities:

• Customer Service:

  Handling customer inquiries, resolving complaints, and addressing issues promptly and effectively. 

• Customer Satisfaction:

  Ensuring high levels of customer satisfaction and loyalty through proactive engagement and responsive service. 

• Feedback Collection & Analysis:

  Gathering and analyzing customer feedback to identify areas for improvement in products, services, and overall customer experience. 

• Internal Collaboration:

  Coordinating with internal teams (sales, marketing, support) to ensure seamless service delivery and meet client needs. 

• Reporting & Documentation:

  Maintaining accurate records of customer interactions, tracking key performance indicators (KPIs), and generating reports on customer satisfaction and retention. 

• Sales Support:

  In some cases, assisting with sales efforts by identifying opportunities to upsell or cross-sell products/services to existing clients. 

• Client Relationship Management:

  Developing and maintaining positive relationships with key clients, acting as the main point of contact for their needs and concerns. 
   

  Skills:

• Good Computer Knowledge
• Male Candidate with Bike Mandatory.
• Oriya is Mandatory (Knowledge - English & Hindi).
• Customer Calling - Responding to incoming leads in a timely and professional manner
• Documentation Work
• Office Administration Work.
• Having soft skills, Problem-solving and flexibility
• Strong communication skills, both written and verbal.
• Problem solving, Patience, Empathy
• Active listening, Clarity in Communicating.
• Excellent organizational and time-management skills.
• Multitasking
• Outdoor work, eg: Visiting Govt. Offices, Courts, Market etc.